Refund policy
At OAKLYNN, we are committed to providing high-quality products designed to protect your little ones. Please review our return policy carefully, as it differs for pre-order and limited in-stock items.
Pre-Order Return Policy
Pre-order items are made-to-order and are final sale. Once your order is placed, it cannot be canceled, refunded, or exchanged. Because these items are produced specifically for you, we are unable to accept returns.
OAKLYNN is committed to delivering high-quality products in excellent condition. If you receive a damaged or defective item, please contact us within 7 days of receiving your order at info@oaklynnclothiers.com, and we will make it right. We’re here to help and will work with you to find the best solution.
EU Customers: The 14-day cooling-off period does not apply to pre-order items, as they are classified as custom-made products.
Limited In-Stock Items Return Policy
For limited in-stock items, we offer a 14-30 day return window from the date of delivery.
To be eligible for a return, the item must be:
- Unused, unwashed, and in its original condition
- In its original packaging with all tags attached
- Accompanied by a receipt or proof of purchase
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
Restocking Fee
A 5-10% restocking fee may apply to returned items. This helps us manage inventory and restocking processes.
Final Sale Items
Some limited-stock items may be marked as final sale and cannot be returned or exchanged. These items will be clearly indicated on the product page before purchase.
To initiate a return, please email info@oaklynnclothiers.com. Returns must be sent to:
OAKLYNN Returns
120 Stanley Drive, Unit 233
Aubrey, TX, 76227, USA
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
If you receive a damaged or defective item, please contact us within 7 days of receiving your order at info@oaklynnclothiers.com, and we will make it right. We’re here to help and will work with you to find the best solution.
Exceptions/non-returnable items
The following items cannot be returned, canceled, or exchanged:
- Pre-Order Items: These are made-to-order and are final sale once your order is placed.
- Final Sale Items: Any item marked as final sale on the product page.
- Gift Cards: Non-refundable and cannot be exchanged for cash.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day colling off period
For limited in-stock items shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. To be eligible, the item must be unused, unwashed, and in its original condition with tags attached. A receipt or proof of purchase is required.
Exception for Pre-Order Items: The 14-day cooling-off period does not apply to pre-order items, as they are classified as custom-made products. These items are final sale and cannot be canceled, refunded, or exchanged once your order is placed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@oaklynnclothiers.com.
